FOR OVER 25 YEARS Jean's Greens Herbal Tea Works & Herbal Essentials!HERBAL TEA WORKS & HERBAL ESSENTIALS

ginger, tulsi, black pepper
Jeans Greens
mixed herbs for tea

F.A.Q.

Customer Service Hours

You are welcome to place orders with Jean's Greens 24 hours a day through our website!

We are available to assist you at our toll-free number (888) 845-8327
from 10AM-5PM Eastern Time, Tuesday through Friday and 10AM-3PM on Saturday.

We are closed on all major holidays. Please refer to our website for notices of changes to our hours of operation.

We are located at: 225 River Street, Troy, NY 12180

Pick Up Hours
If you wish to pick your order up directly at Jeanís Greens, simply mention this when you call or select this as an option in your shopping cart during checkout. Local pickup orders do not incur shipping charges. Pick up orders must be placed one business day in advance of pick up time. Feel free to call us to confirm that your order is ready: (888) 845-8327. We look forward to meeting you!

All prices in our catalog and on this website are subject to change. We do our best to keep cost down, but factors beyond our control can sometimes cause price increases. Thank you for your understanding.

We process orders received as quickly as possible, normally shipping within 48 hours.

Wholesale prices are available on certain products. Call for information. Provide us with your Tax ID #.

Website

You can shop 24 hours a day on our online system! For web orders we accept: Visa, MasterCard, and Discover cards, and checks or money orders.

For check orders, we will hold your online order until your payment has reached our office. Make payments by check or money order in U.S. funds only, payable to Jeanís Greens and send to 225 River Street, Troy, NY 12180.

Add-ons & Adjustments
If you need assistance with an order that has been submitted through our website - such as an address correction - please call us within an hour of placing your order.

We apologize for the inconvenience, but we are not able to accept any requests for changes to products or additions to submitted orders. Please review your cart carefully for order accuracy prior to submitting your order.

Cancellations
Requests for cancellations must be submitted within one hour of placing your weborder. All requests for order cancellations received after this time will not be accepted.

Phone

For phone orders, please have your complete order ready along with your credit card information.

We are available for phone orders toll free at 888-845-8327 from 10AM-5PM Eastern Time, Tuesday through Friday and Saturday 10AM-3PM.

We are unable to accept orders left on our voicemail system. If you are unable to reach us, please leave us your name and telephone number and we will call as quickly as possible to assist you.

For phone orders we accept Visa, MasterCard, and Discover cards, and checks or money orders. For check or money orders, we will hold your order until your payment has reached our office. You can make a check or money order, in U.S. funds only, payable to Jeanís Greens, 225 River Street, Troy, NY 12180 MAIL Jeanís Greens 225 River Street Troy, NY 12180

Mail

If you prefer to order by mail, you may write the items you wish to purchase on a separate piece of paper or on our convenient Order Form. Please include your name, shipping address and telephone number along with what you wish to order. For mail orders we accept personal checks, money orders, and Visa, MasterCard, and Discover. You may also shop online and select ďCk or MOĒ as your method of payment at checkout. We will hold your online order until your payment has reached our offices. You can make a check or money order in U.S. funds only, payable to Jeanís Greens, 225 River Street, Troy, NY 12180.

Fax

If you wish to submit an order via fax, please call us to provide your payment information. You may fax your order to 518-479-0154. You will be contacted by one of our staff to finalize the order before processing. Please note that Jeanís Greens Herbal Tea Works and Herbal Essentials does not accept any unsolicited advertisements by fax.

Return Policy Information

We want to do everything possible to make your return process smooth and easy. All returns or exchanges need prior authorization. Please contact us within 10 days of receiving your package. We can only accept returns on unopened merchandise.

Policy Restrictions

All shipping charges become the sole responsibility of the customer, unless it is the error of Jeanís Greens.

Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier. This fee will be deducted from the refund amount for the products. Original shipping is non-refundable.

Returned items must be in their original, undamaged packaging.

We do not accept returns on special orders or custom tea blends.

Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.

Discrepancies and Stortages

If you receive your order with any discrepancies or shortages, please contact us immediately. All discrepancies, shortages, broken merchandise and requests for returns must be made within 10 days of receiving your package. Any requests for compensation or remediation will not be accepted after 10 days.

Shipping and Handling Info

Our shipping fees are based on published UPS or USPS charges. These fees are determined by package weight, value and the distance from our location in the Eastern US time zone. We also include a $2.50 handling fee, to cover the costs of packaging.

Continental U.S. ONLY

Under 2 lb. & up to $20.00 ..........$8.50
$20.01 - 30.00 ..........$9.50
$30.01 - 50.00 ..........$12.50
$50.01 - 75.00 ..........$13.50
$75.01 - 100.00 ..........$15.50
Over $100.00 ..........$18.00

Packages over 12 Lb. - Actual Cost plus $3.00

Rural customers add $2.00 UPS surcharge

Overnight, 2 or 3 day . . . Call for price

Outside Continental U.S.

Alaska/Hawaii - Actual Cost plus $3.00

International Orders

Call or email for additional shipping costs before placing order.

International/Air: 4 Lbs. Maximum -

 

Please understand that we cannot provide you with medical advice, information about herb/drug interactions or help with questions regarding illness or injury. We suggest that you consult your healthcare provider or a licensed practitioner for assistance with these types of questions. Information and products on our website and in our catalog are not intended to treat, cure, prevent or diagnose any disease and none of the statements have been evaluated by the Food and Drug Admininstration.

Please feel free to contact us with any questions, concerns or comments.

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© 2002-2017 ~ All Rights Reserved Jean's Greens Herbal Tea Works & Herbal Essentials

225 River Street, Troy, NY 12180 ~ Phone: 518-479-0471 - Fax: 518-479-0154 - Toll Free: 888-845-TEAS (8327)

Updated 03-10-2017

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